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RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

Last Updated: 20-09-2023
 



1. Introduction


Welcome to Explore Adventures India. We want you to be completely satisfied with your purchase. This Return Policy is designed to help you understand our guidelines for returning products purchased from our online store. By making a purchase, you agree to the terms outlined below.
 


2. Returns Eligibility


We accept returns under the following conditions:


Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or refund as per your preference.


Wrong Product Delivered: If we accidentally deliver the wrong product, please inform us within 7 days of delivery. We will arrange for the correct product to be sent to you.
 


3. Non-Returnable Items


The following items are generally not eligible for return unless they arrive damaged or defective:


Personalized or Customized Items: Products that have been personalized or customized according to your specifications.


Consumable Products: Items like food, beverages, or products with expiration dates.
 


4. Return Process


To initiate a return, please follow these steps:


Contact Us: Send an email to [insert contact email] or call us at [insert contact number] to request a return authorization.


Packaging: Ensure the product is unused, in its original packaging, and includes all accessories, tags, and labels.


Shipping: Securely pack the product and ship it to the address provided in the return authorization.


Inspection: Once we receive the returned item, we will inspect it for eligibility and, if approved, process your refund or replacement.
 


5. Refund Process


For eligible returns, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.


Shipping and handling charges are non-refundable unless the return is due to a defective or damaged product or a wrong product delivery.
 


6. Cancellation Policy


You can cancel your order before it is shipped. Once shipped, the return policy applies. To cancel an order, pls contact us.  


7. Contact Us


If you have any questions or concerns about our return policy, please contact us at Explore Adventures India
Email: exploreadventuresin@gmail.com
Phone: +91 8660350337



8. Applicable Law


This Return Policy is governed by and construed in accordance with the laws of India.

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